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A Guide to Reducing Utility Bills

Why should I change my energy supplier?
Because you could save yourself a lot of money! Depending upon your energy usage you could save £350 each year, or more. In addition to the savings, many suppliers now also offer special deals and incentives (such as Air Miles, or Tesco Clubcard points), more convenient ways to pay your bill (such as internet banking) as well as online account management.

How much money can I save?
It depends on a number of factors. These include how much energy you use, how you want to pay your bill, and the number of suppliers competing for your business in your area.

Savings of £350 per year are not untypical for customers who use the Internet to switch and, for high energy users, the savings could be much larger.

What is involved in changing suppliers?~
The process is very straightforward. It involves the following simple steps.
(1)Use the simple online comparison tool to highlight the best available taffifs.
(2) Apply for the service that best meets your requirements. You will need to provide certain details including your name, address and other relevant information.
(3) Your new supplier will contact you shortly after your application to confirm the details of the transfer, and to arrange a meter reading.
(4) In 28 to 45 days you will have transferred to your new energy supplier and be saving good money on your bills.

How long does it take?
To make an application online at, for example UkPower, should take you less than 5 minutes. The full cycle process of switching your supplier takes between 28 to 45 days. The reason for this is that the energy industry has agreed on a set of standards and procedures that need to be followed in relation to the of transfer customers from one supplier to the next. These involve 'cooling off' periods, contract termination notices and general scheduling of customer transfers.

When can I change supplier?
Anytime you like. Competition was first introduced into the UK gas and electricity markets back in 1996. Since then he whole market has been opened up to competition. Now, all consumers are now able to choose who supplies them with their gas and electricity.



Will there be any interruption to my gas or electricity supply?
No! Your new supplier will use exactly the same wires, pipes, and meters running into your house, that are being used right now. Your new supplier will also contact your existing supplier to arrange the transfer of your supply.

When should I cancel the Direct Debit with my current supplier?
You should not cancel your Direct Debit with your current supplier until the transfer of your supply has been confirmed. This will take between 28 and 45 days. You should also pay the final bill from your previous supplier before cancelling your Direct Debit mandate with them.



Can I get gas and electricity from the same supplier?
Yes. Most suppliers are now licensed to supply you with both gas and electricity, although this is not the case for all suppliers.

What is dual fuel?
A dual fuel deal is one where a single energy company supplies you with both gas and electricity. These deals typically include certain incentives, such as discounts or lower prices. You also have the convenience of dealing with a single supplier for both fuels.



Can I switch if I owe money to my current supplier?
If you owe money to your current supplier, or have a bill outstanding for more than 28 days, you may be unable to switch until you have paid what is due. Ofgem and energywatch are putting in place measures that will allow you to transfer outstanding balances to a new supplier, so this restriction may not apply in future. Until then, we recommend that you clear any outstanding debts before you make the switch.



Can my current supplier prevent me from switching to a new supplier ? As long as you are not in debt with your existing supplier, they can't stop you from switching.



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